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Standard Request Form
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| For homes under 60 days old, please tell us which builder was assigned to your home. |
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| Please choose the first item for which you are requesting service. |
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| Briefly describe your first request and the location. |
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| Please choose the second item for which you are requesting service. |
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| Briefly describe your second request and the location. |
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| Please choose the third item for which you are requesting service. |
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| Briefly describe your third request and location. |
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| Please choose the fourth item for which you are requesting service. |
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| Briefly describe your fourth request and the location. |
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| Please choose the fifth item for which you are requesting service. |
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| Briefly describe your fifth request and the location. |
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| *I agree that I have read the 5-20 Warranty Overview of Coverage
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A copy of this form request will be sent to the email address provided for your records.
Contact your dedicated Customer Relations Team to request warranty service or to answer questions. 1-866-252-2202 or 770-907-3400
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5-20 Warranty Overview of Coverage
This is only a brief summary. Please refer to your Warranty Booklet for complete details.
1 YEAR:
- Defects in materials and workmanship as defined in Construction Quality Standards
- Garage Doors
- Flooring
- HVAC Systems
- Light fixtures and ceiling fans (covered by manufacturer)
- Structured and Security wiring
- Floor pops and squeaks- one time repair
- One time interior drywall touch up (painting, sheetrock & caulking) as defined in Construction Quality Standards
2 YEAR:
- HVAC: refrigerant leaks and noisy ductwork
- Septic system
- Plumbing leaks due to frozen water lines
5 YEAR:
- Roof leaks due to materials or workmanship
- Basement or crawl space leaks
- Standard Appliances (Oven, Range, Hood, Dishwasher, Garbage Disposal, Built-In Microwave, and Water Heater)
- Interior gas leaks
- Defects in electrical main panel, electrical service disconnect, wiring, switches and outlets
- Plumbing leaks at fixtures, fittings, interior pipes (tarnishing, pitting covered by manufacturer)
- HVAC: compressor, condenser coil, heat exchanger and thermostat only
- Breaks in window seals, defects with sash locks
- Sewer- leaks due to workmanship
20 YEAR:
Structural Defect is (i) actual physical damage (ii) to only the following designated load-bearing elements of the Home (iii) caused by failure of such load-bearing elements, which affect their load-bearing function (iv) to the extent that the Home becomes unsafe or unsanitary. The following elements, if load-bearing, constitute the designated elements. 1. foundation systems and footings; 2. beams; 3. girders; 4. lintels; 5. columns; 6.walls and partitions; 7. floor systems; and 8. roof framing systems. All four (4) parts of the definition must be satisfied in order for a condition to qualify as a Structural Defect. The definition is substantially the same as that contained in regulations of the U.S. Department of Housing and Urban Development. This is designed to be coverage for only catastrophic failure of load-bearing elements of the Home.
- Specifically excluded from our warranty: (Refer to your Warranty Booklet for a complete list of exclusions)
- Driveways & walkways
- Decks, porches & patios
- Stoops & steps
- Boundary and retaining walls
- Fences, landscaping and irrigation systems
- Any outbuilding, detached garage or carport
- Damage caused by acts of nature
- Damage or alterations to the structure by anyone other than Wieland
- Wood rot or insect damage of any kind
- Sealants and caulking of the exterior windows/doors and roof penetrations are the sole responsibility of the homeowner
This is only a brief summary. Please refer to your Warranty Booklet for complete details
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