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All of us at John Wieland Homes and Neighborhoods are honored that you are a member of the Wieland Family of Owners. We work hard to make every home and every homebuilding experience special.
To ensure your ownership experience is the best, John Wieland’s dedicated Customer Relations Team is available to answer your questions, address concerns or simply provide information about your home.
Visit Customer Relations online anytime to read about John Wieland Homes and Neighborhood’s 5 Year – 20 Year Warranty coverage, find helpful home maintenance tips or submit a request for warranty service.
Emergency & Priority Warranty Service Requests: If you have an emergency in your home that requires immediate attention, our team is ready to assist you.
Examples of Emergencies: Flooding, gas leaks, potential fire hazards, threats to your personal safety or having no heat in extremely cold temperatures.
For emergency requests, please call our Customer Relations Team:
During standard business hours: 770-907-3400 or toll free at 866-252-2202
After standard business emergency hours: 770-703-2365 or toll free at 888-703-2365
After hours your call will be routed to our answering service and they will contact a member of our Quality Team to assist you.
Examples of priorities: a roof leak or basement leak which has not resulted in flooding, electrical problems resulting in no power or having one HVAC unit not operational in extremely hot or cold temperatures.
For priority requests, please submit an Urgent Request form from this site or call our Customer Relations Department at 770-907-3400 or toll free at 866-252-2202. For priority requests that occur after regular business hours, please call 770-703-2365 or toll free at 888-703-2365. Your call will be routed to our answering service and they will contact a member of our Quality Team to assist you.
Please understand that we do consider every request to be important, but we reserve the right to classify requests in order to provide better service to all of our customers.
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